Chaberton Professionals is handling an exclusive search mandate for an experienced Store Director / Boutique Manager to lead a luxury retail boutique in Zurich.

As Store Director, you will be the face and driving force of the boutique, responsible for both commercial growth and operational excellence.

Key responsibilities:

• Client Development & Emotional Selling
  • Build and maintain strong relationships with local Zurich clients.
  • Implement targeted strategies to grow the local client base and increase loyalty.
  • Organize and host exclusive in-store events and activations to engage clients emotionally and commercially.
  • Deliver personalized, memorable experiences for every client.
• Leadership & Team Management
  • Lead, mentor, and motivate a team of ~12 staff members.
  • Foster a collaborative, high-performing culture focused on client satisfaction and sales excellence.
  • Encourage the team to adopt a client-focused, emotionally engaging approach.
• Sales & Commercial Performance
  • Drive boutique performance and exceed sales targets.
  • Identify growth opportunities through both proactive client engagement and local market knowledge.
  • Monitor KPIs and implement initiatives to maximize results.
• Operations, Back Office & Compliance
  • Oversee all back-office tasks, including administrative duties, reporting, and stock management.
  • Ensure full compliance with brand guidelines, operational standards, and luxury service expectations.
  • Maintain exceptional store presentation, merchandising standards, and operational efficiency.

Your Profile

• Proven experience as a Store Manager / Boutique Director in luxury retail (fashion, watches, jewelry, or accessories).
• Strong knowledge of emotional selling and experience in growing a local client base.
• Exceptional leadership and interpersonal skills, with the ability to inspire and develop teams.
• Hands-on, proactive, and results-driven.
• Native speaker of Swiss German or German, fluent in English; any additional language is a plus.
• Charismatic, elegant, and naturally client-oriented, with a passion for delivering outstanding experiences.

Why Apply

• Lead a flagship boutique in Zurich and develop lasting relationships with local clients.
• Create emotional connections that drive sales and loyalty.
• Manage and inspire a passionate team while ensuring operational excellence and compliance.
• Organize exclusive commercial events that reinforce the boutique’s prestige and client engagement.