Logistics and demand planner (m/f)

You are, together with a colleague for customer service, responsible for demand planning and logistics of the sales Office Italia.

Your main task will be demand planning and logistics. Your tasks include

• Updating of forecast planning, in collaboration with sales and alignment with HQ Belgium
• Improve the Italian forecasting system, integrating international guidelines in close collaboration with sales;
• Placing production orders and managing stock levels
• Maintenance of customer master data/hierarchies, prices and conditions in SAP
• Tracking and communicating order status to Sales and/or Account Team
• Arranging delivery & transport for different product groups – both inbound and outbound
• Keeping contact with the warehouses to prevent and solve any possible shipment issue.
• Negotiate contract with logistic service providers.

On the customer service side you will manage and coach the current team. Your tasks include order processing, invoicing and organising delivery. This is the main responsibility of the customer service assistant. Clearly both function as a team.

• Booking, processing of incoming orders, issue of invoices & order confirmations
• Independent maintenance, accounting and documentation of condition agreements
• Gathering of all relevant information, issuing of shipping documents and subsequent sharing with Customers and Partners involved.

As the role combines the demand planning with the customer service part this role is a  key role in the implementation and co-ordination of the commercial office operation in Italy.

Your profile

Education (diploma etc):

The job requires Master level education in an economical or mathematical direction, excellent computer skills (EXCEL) and ultimately good product knowledge and awareness in order to be able to provide correct customer information. Knowledge of SAP and the way to work in retail is highly recommended.

Competence profile (ref: leadership @ Lotus Bakeries):

• TOP values – Team-work. Open dialogue. Passion.

Specific knowledge:

• punctual, conscientious, attention to detail & assertive.
• multitask handling, good organization & coordination skills, strong communicator
• PC literate (MS Office, Excel, PowerPoint.) SAP knowledge recommended.

Experience:

• 5 years work experience in a supply chain or customer service role recommended. SAP experience recommended as this forms the main system for the customer service role.

Language:

• Italian  
• English for alignment with HQ Belgium

Personal competences:

• Customer oriented
• Team player
• Very good attention to detail
• Comfortable and accurate with numbers
• Friendly and open personality but assertive
• Pro-active approach to solving problems

Location (MILAN)